Frequently Asked Questions

Do you have a fitting guide?

Yes we do! Please see here.

How often do you restock sizes/styles?

We do not currently re-stock sizes of a particular style, nor do we re-stock the style itself once it has sold out. Instead we launch new collections with more gorgeous new styles for you to adore!

How much do you charge for delivery?

Our delivery charge in the UK is £4.50, this includes England, Scotland and Wales (NI not included.) If you spend over £40 you can get FREE delivery to the UK.

For a full list of delivery prices, please see here.

How long will it take to get my order?

All orders confirmed before 3PM on a normal working day will be dispatched for next day delivery. All orders after 3PM will be processed and dispatched the following working day, again for next day delivery.

Can I use more than one discount code on my order?

Unless otherwise stated discount codes can't be used in conjunction with any other offer or promotion and you can only use one discount code per order.

Can I amend my order?

All of our orders are processed speedily and are dispatched as quickly as possible for next day delivery so unfortunately once your have placed an order it can not be amended.

Do you accept returns?

Yes, we accept returns provided they are in their original resaleable condition. For full details on how to return your items, please see here.

What do I do if my item is faulty?

If the item you have recieved is faulty then firstly, apologies. Please email us at prettyyouuk@gmail.com with the details of the fault along with clear images so we can access the fault and deal accordingly.

Do you have a shop?

We are currently sold in select John Lewis, Fenwick and Bentalls stores as well as a range of smaller boutiques, but in order to access the largest selection and availability, we recommend purchasing directly from our website.

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